We’ll soon be rolling out a privacy-preserving telemetry system to customer accounts. Learn how the rollout is going to work, and the steps we’ve taken to protect your privacy.
Small nuance:
“Later this summer, you’ll see the option to participate in our telemetry system and help improve 1Password. You don’t need to take any action right now, and we won’t collect any usage data without your awareness and consent first. Participation will be optional for Individual and Family plan customers. And at this time, our telemetry system won’t be rolled out to any team or business using 1Password.”
Aka, it’s an opt-in that you can simply not opt-in to and if you don’t nothing changes and then it won’t be used on you.
For now. This is step one of enshittification. Step 2 is enabling it for new accounts by default. Step 3 is removing the ability for new accounts to turn it off. Step 4 is defaulting it on for legacy users, and step 5 makes it mandatory for everyone that isn’t paying for something.
And at this time, our telemetry system won’t be rolled out to any team or business using 1Password.
Uhh, what? If it’s opt-in why does it matter if team or business doesn’t have this? Different standards? To go through such lengths to explain this telemetry stuff to convince people, “Oh, no worries, yo! It’s OPT-IN! Trust us!” feels very dirty to me.
Because if I’m a CEO I can’t confirm that my other employees won’t opt in. Is the opt-in at an admin only level? Then you haven’t gained consent of the individual. So it’s a bit more complicated to roll out functionality to these classes of customers.
Business software has very different requirements. It’s much harder to implement stuff for them without breaking those requirements. Think compliances like (ISO) norms and laws regarding commercial businesses, contracts, or even the software being made to work and be administrated on a whole different scale. You can’t compare really…
While I agree it could go worse from here into a downwards spiral of enshitification, all I meant was that the title is a bit misleading into the other direction; making it sound like they would force telemetry onto users. If they wouldn’t say shit about this option, no one would sign up, even if they wouldn’t mind it. And basically, they’re explaining how they tried to make it as anonymous as possible and that’s it’s opt-in, which would also be a way to go if you legitimatly want to get data for improvement only. If that’s truly what they want, time will tell.
The moment it stops being optional I’m looking for a different password manager right away, I switched more complex and important things for similar reasons. But since my experience with them has been good, I’ll give them the benefit of the doubt for now.
Also the decision to exempt business and teams makes no business sense. Companies derive the lion’s share of their revenue from enterprise. If a company wants to optimize their product offering, you’d do so with your most desireable, profitable segment in mind. This just seems like a backwards decision.
I think more probably, they’re dogfooding it on the consumer segment and then after they’ve worked out the “oops, we shouldn’t have collected that bit of data” errors, they’ll move to include enterprise. But I’d guess that consumers are the guinea pigs here.
Small nuance:
“Later this summer, you’ll see the option to participate in our telemetry system and help improve 1Password. You don’t need to take any action right now, and we won’t collect any usage data without your awareness and consent first. Participation will be optional for Individual and Family plan customers. And at this time, our telemetry system won’t be rolled out to any team or business using 1Password.”
Aka, it’s an opt-in that you can simply not opt-in to and if you don’t nothing changes and then it won’t be used on you.
For now. This is step one of enshittification. Step 2 is enabling it for new accounts by default. Step 3 is removing the ability for new accounts to turn it off. Step 4 is defaulting it on for legacy users, and step 5 makes it mandatory for everyone that isn’t paying for something.
Says them, I guess. Feels kinda weird to me.
Uhh, what? If it’s opt-in why does it matter if team or business doesn’t have this? Different standards? To go through such lengths to explain this telemetry stuff to convince people, “Oh, no worries, yo! It’s OPT-IN! Trust us!” feels very dirty to me.
Because if I’m a CEO I can’t confirm that my other employees won’t opt in. Is the opt-in at an admin only level? Then you haven’t gained consent of the individual. So it’s a bit more complicated to roll out functionality to these classes of customers.
Business software has very different requirements. It’s much harder to implement stuff for them without breaking those requirements. Think compliances like (ISO) norms and laws regarding commercial businesses, contracts, or even the software being made to work and be administrated on a whole different scale. You can’t compare really…
While I agree it could go worse from here into a downwards spiral of enshitification, all I meant was that the title is a bit misleading into the other direction; making it sound like they would force telemetry onto users. If they wouldn’t say shit about this option, no one would sign up, even if they wouldn’t mind it. And basically, they’re explaining how they tried to make it as anonymous as possible and that’s it’s opt-in, which would also be a way to go if you legitimatly want to get data for improvement only. If that’s truly what they want, time will tell.
The moment it stops being optional I’m looking for a different password manager right away, I switched more complex and important things for similar reasons. But since my experience with them has been good, I’ll give them the benefit of the doubt for now.
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Also the decision to exempt business and teams makes no business sense. Companies derive the lion’s share of their revenue from enterprise. If a company wants to optimize their product offering, you’d do so with your most desireable, profitable segment in mind. This just seems like a backwards decision.
I think more probably, they’re dogfooding it on the consumer segment and then after they’ve worked out the “oops, we shouldn’t have collected that bit of data” errors, they’ll move to include enterprise. But I’d guess that consumers are the guinea pigs here.