Not sure if it’s just me, but I’ve been running into this quite a bit.
My client conversations are spread across different messaging platforms, and sometimes important or more detailed discussions just get buried or overlooked.
It’s not even about the number of messages, it’s the fragmentation that makes it hard to keep track of everything in one flow.
Anyone else dealing with this? How are you keeping track of conversations without things slipping through?
In my org, we’ve got stuff in Confluence, SharePoint, emails and chats. And I’m sure that’s nothing special. If there is no single repository, you’ll have to create it yourself. Some here use OneNote (shudder) or Obsidian, I’m using LogSeq. Just copy or link to everything important in there.