Apple valued my traded in iPhone 12 Pro Max at £0, thanks to 1 crack on the lens. The merits of this aside, I obviously had no intention to accept this offer.

While scrolling the page my finger hit the Accept button, and that was that. No confirmation nothing.

I have spent ages talking to Apple support, who claim they can’t do anything and it’s “in the legal terms that once you accept, you accept”. While they’re legally in the right, I’m out a fair amount of money.

Has anyone faced this before? Is there ANY way to cancel the trade in at this point, or anyone to contact?

Frankly, the support experience has really soured me on Apple.

  • Akrevics@alien.topBEnglish
    1·
    10 months ago

    which I get, them probably being a low-wage customer service worker, but maybe forward you on to manager or legal or something that would deal with this with you lol

      • Science_Matters_100@alien.topBEnglish
        1·
        10 months ago

        IANAL, but from a few grad courses in law, iirc to be valid the contract must be reasonably equitable. Also, IDK where you live but where I am, ALL contracts that aren’t immediately fulfilled may be cancelled within 3 days. Worth checking into this. Your experience has made short work of my exploration of the new Pro. I don’t want amy i-anything now. Gotta learn what else is out there. GL, don’t bend over!

        • NoisilyMarvellous@alien.topOPBEnglish
          1·
          10 months ago

          The phone is still great, I have to admit with gritted teeth.

          But, Apple is getting to the point where its products & services are case by case, not universally good.

          My experience with trade-in has been horrible. A few product lines are subpar (like the AirPods in my opinion), but others like the iPhone or the watch are still amazing.