Apple valued my traded in iPhone 12 Pro Max at £0, thanks to 1 crack on the lens. The merits of this aside, I obviously had no intention to accept this offer.
While scrolling the page my finger hit the Accept button, and that was that. No confirmation nothing.
I have spent ages talking to Apple support, who claim they can’t do anything and it’s “in the legal terms that once you accept, you accept”. While they’re legally in the right, I’m out a fair amount of money.
Has anyone faced this before? Is there ANY way to cancel the trade in at this point, or anyone to contact?
Frankly, the support experience has really soured me on Apple.
It’s more of “if we don’t see the value in it, you might as well leave it with us because you ain’t going to get much for it anyways.”
They do have a great recycling program at least. But yeah at least provide some sort of discount or something. Or let me put it as a donation on my taxes lol