Well, I really hoped that my Laptop will be delivered via DHL, but as it turns out, FedEx ships to Germany too…
And i´ve really seen it all, from Peoples Packages just going to Hong Kong for no reason, them not showing up, to one Persons Package even being bent 90°
And even my own experiences arent the best. last time they delivered something they just threw the package at me and ran away.
So, I just wanted to ask around if anyone actually has good experiences with them, now that I unwillingly trusted FedEx 1000€ of my Money that i likely will never see again
It was my first and only delivery by FedEx. I wasn’t at home so the delivery guy called me and asked if I knew a neighbor or if he should reroute it to my workplace. I took the second option and I got it the next day at work without a problem(Austria). But I guess u can always be unlucky no matter which delivery company.
As with any shipping company, a small number of packages can get lost or damaged in shipping. You won’t really hear people post about positive experiences but you’ll definitely hear people about bad experiences. Realistically, if any shipping company lost or damaged a significant number of their packages, they wouldn’t be in business. I’ve had several deliveries through Fedex and not even one has been lost or damaged.
It’s a textbook example of selection bias
As with any courier/delivery service it all depends where you live and how good or bad your local depot is. For some people FedEx will be the best of the lot, for others not so much. There’s no hard and fast rule. In my case FedEx generally outperforms UPS for deliveries. For others it might be the other way round.
In my case the local depot is going to “lose” your package unless you call immediately to their customer service line and force them to put it on a truck for delivery the next day. And then once the truck comes the delivery person will walk on your lawn, will ignore the stairs to your porch, and instead will throw your package over the porch railing resulting in at least a 4ft drop for the package, which more than likely will break it.
Luckily for my framework it came via FedEx Express for some reason, and it has to be signed for so that person actually came to the door and I actually got the package in hand instead of it being dropped.
FedEx is inexplicably terrible at delivering packages considering that’s essentially all they do. However, they’re not definitely not the only ones (though never had issues with DHL).
lol, I also hate FedEx, but 3-day international delivery to east coast US was very fast and timely. At least this time :D
I live in germany and was scared as well but it did arrive in one piece. And luckily they even handed to me instead of throwing it.
They have had a weird route though. All okay though
FedEx is by far the worst of the bunch
You didnt hand 1000€ over to FedEx. Framework handed 1000€ of their € to FedEx and until you get an undamaged laptop into your hands, that’s frameworks problem, not yours.
I guess it varies where you live with who you like! I HATE DHL here on the east coast in the states. FedEx is the best in my area. UPS is close
They are absolutely shocking. Currently waiting TWO WEEKS for them to deliver a laptop that is already in the UK.
They claimed to have tried to deliver but did nothing of the sort. My laptop is currently now rapidly heading away from me according to the tracker. Never seen the like
My first Framework was delivered to the Fedex vendor about a block away. It arrived too quickly for me to be at home.
So, in that case I was happy.
My company ships thousands of boxes per year with UPS and FedEx (and a little DHL). We don’t notice much differences in damaged or lost packages between the two. But we ship to businesses, not homes so that might make a difference.
Personally, I really wouldn’t worry about it until you actually have a problem.
When shipping thousands upon thousands of packages in a single month, statistically, there will be misses as things happen. Solid deliveries that meet expectations are not posted online as, again, expectations are met. Very rarely do deliveries go above and beyond, resulting in an online post. Negative experiences result in online posts, skewing the perception that something is “bad”. In general, we’ve been very pleased with FedEx performance globally, but there will always be areas for improvement on all sides. We share feedback with our Logistics team, but again, the numbers show that FedEx, in general, is doing a tremendous job.
I’ve had soooo many cases of FedEx delivering my stuff to one of my neighbors. I do occasionally get my neighbor’s packages too. Even though we all have well labeled houses.
Additionally FedEx does shit like give you some reasonable shipping date, then it gets delayed by 2 days, then when the delay ends up being only 1 day, they pat themselves on the back for an “early” delivery. The math ain’t mathing bro.
Where I am in the States FedEx is generally fine but I get really annoyed with the fact that they let you sign for packages online but that signature does nothing. My Framework shipments and another shipment from Sony all required signatures on delivery but I signed online ahead of time because I knew I would be at work since they deliver here at around 12pm. Every time they take the package back to their warehouse and I have to drive 30-40 mins each way to pick it up.