I purchased a refurbished 13 Pro (not from Apple, they don’t sell refurb 13’s yet). It’s in really fantastic condition (screen, exterior, camera, etc), however the Face ID does not work. The phone detects an issue with the depth camera, and doesn’t allow me to enter the setup.

This is not a big deal to me, especially since the phone is in such good condition. I don’t really mind using a pin to unlock the phone, though I would prefer Touch ID. I could send it back, but I’m not sure the next one I would get would be in as good of condition as this one.

Is there more to consider? Is Face ID a particularly useful feature (I’ve only ever had finger-print)? Is the depth camera used for any other critical functions or limit other functionalities of the phone? Thanks for the info!

  • LabEfficient@alien.topBEnglish
    1·
    2 years ago

    Send it back. Face ID is the least of your worries. If the camera has been tempered with by whoever sold it to you, you’ll have a major privacy concern.

  • Tiny_Camp331@alien.topBEnglish
    1·
    2 years ago

    Yeah no face id is great, it’s so fast you tap the screen swipe up and you’re immediately in, 0 hassle and you’re protected. Send it back

  • mega_n0@alien.topBEnglish
    1·
    2 years ago

    I use faceID more than I ever thought I’d need to. For password filling, especially. Last April I had to replace the FaceID and thanks to Apple care+ and warranty a $300 charge was free.

  • Expensive_Profit_106@alien.topBEnglish
    1·
    2 years ago

    I love Face ID and it’s miles better than Touch ID. I would hate typing in a passcode every time. If you got a good price and want to you can get the phone repaired to use face id

  • MaxTrixLe@alien.topBEnglish
    1·
    2 years ago

    Honestly once you’ve experienced Face ID, the whole pin system feels so outdated and slow

  • UnsureAssurance@alien.topBEnglish
    1·
    2 years ago

    Face ID works perfectly for me even after 2 years, you got a dud and odds are that your next one will work as intended

  • Gotterdammerung5@alien.topBEnglish
    1·
    2 years ago

    It’s crucial if you use or will soon use the phone when driving. It’s dangerous to enter a PIN when trying to pay attention to the road and traffic.

    • flkrr@alien.topOPBEnglish
      1·
      2 years ago

      I would just have the phone stay unlocked when it’s connected to my car’s bluetooth, assuming that that’s a feature (I’ve always done that on Android).

  • StoniePony@alien.topBEnglish
    1·
    2 years ago

    A refurbished phone had typically been tested and works like new, regardless of where you buy it. I would return the phone, it doesn’t work the way it’s supposed to and it’s certainly not refurbished.