Automation is causing many casualties. Technology marches on, but there’s a yearning for moments of precious connection, says Guardian columnist Gaby Hinsliff
A century ago, in America, the largest retailer - Sears & Roebuck - tried shifting from handwritten letters to typed to their customers. There was a huge backlash because the typed letters came across as cold and impersonal. The company (temporarily) went back to handwritten letters, at greater expense, until the practice was more widespread.
A century ago, in America, the largest retailer - Sears & Roebuck - tried shifting from handwritten letters to typed to their customers. There was a huge backlash because the typed letters came across as cold and impersonal. The company (temporarily) went back to handwritten letters, at greater expense, until the practice was more widespread.