An Ottawa couple is reeling after a scam phone call from who they thought was a representative from TD Bank cost them $13,000.
Janel Nguyen and her partner Evan Dudley say that what seemed like an ordinary phone call from the bank’s fraud department turned out to be a scammer trying to gain access to their identity and credit card information.
Once I lost my wallet. Another time my partner had her card skimmed. In both cases the charges were less than $13 000, but both times the process was pretty quick and painless. “Do you solemnly swear this wasn’t you? Yes. Okay, please cut up your card; we’ve reversed the charges and sent you a new one.”
Was it with TD though? I still have an account with them and TD is a shit show with awful costumer service
It appears the issue is the scammers were able to gain the MFA pins from the couple. The banks often claim that giving over any pin willingly is the same as handing someone the keys to your vehicle. Ironically many of these cases where the victims are forth-coming and provide valuable information/evidence are the ones the banks deny the quickest. Sadly they may have been better off saying they don’t know how it happened and forcing the bank to prove they played an actual active part in the withdrawals.