No, because your schedule change is likely known well in advance, while their delays are happening in real time.
It’s typically not possible to know 2 hours in advance if they’re going to be running 2 hours behind, so they can’t communicate that to you like you can communicate your need to reschedule.
So? Do I get to deduct from their bill for failing to meet their commitment?
We all have shit that comes up. Doctors too.
No, because your schedule change is likely known well in advance, while their delays are happening in real time.
It’s typically not possible to know 2 hours in advance if they’re going to be running 2 hours behind, so they can’t communicate that to you like you can communicate your need to reschedule.
Their schedule delays are caused by things happening to other people in real time, so no. That doesn’t fly.
Particularly when the root cause is in fact their employer staffing to maximize profits.