

depends how strict they are with tracking you and the platform you use, i used to set myself as away for a bit after every call but that only really works for a few minutes before a shift manager notices and whips you back into taking calls over dms so I wouldnt do this extensively. for “gaming” the performance indicators, with tickets what worked in my company was only taking a ticket, i.e pressing the button to assign it to urself or w/e once I was done with it then sending it. the platform then counted it as you having finished a ticket super fast so the KPIs were always high and you could spend as much time as you want on a ticket. though again depends on the platform you use and this was a few years ago so not sure this still works ngl
good luck tho
Also private, there’s a great Cory Doctorow article about RSS, platforms dont see or know you’re subscribed to their feed nor do you have to visit their site with all the implications that entails.
Feeder is great for Android, on desktop you can self host I believe as well as online (paid?) options.
Just really nice to have all your recurring publications in one scrolling app