AI can't fix what automation already broke
www.bloodinthemachine.com
Generative AI is the latest in a long line of technologies that promise innovation and fixes but grind away at public life
  • Th4tGuyII@fedia.io
    39·
    5 months ago

    Now this is a boring dystopia – make a halfarsed attempt to “help” mentally exhausted call workers rather than giving them the power to punish abusive customers or to actually fix whatever corporate-level fuckery made them that way in the first place.

    • fine_sandy_bottom@discuss.tchncs.de
      7·
      5 months ago

      It’s so absurd it doesn’t sound credible?

      Like any idiot manager can understand that being shown a photo of your wife and kids after being shouted at by a customer for the nth time today isn’t really going to help.

      It’s also incredibly insulting for call centre staff. Imagine encountering real problems with bank policy et cetera and having a computer try to placate you with a nice soothing picture.