I saw another article today saying how companies are laying off tech workers because AI can do the same job. But no concrete examples… again. I figure they are laying people off so they can pay to chase the AI dream. Just mortgaging tomorrow to pay for today’s stock price increase. Am I wrong?
What’s this process look like? Or are there any rails that prevent the new employee from blinding trusting what the AI is suggesting?
Well, as they are new and they are in training, the new employee has to show their response to their team members before they reply.
If they are going to reply incorrectly we stop them and show them what’s wrong with it.
We are quite small and it’s nice to just to help us with this process.
The bot is trained on our actual knowledge base data. Basic queries, it really does a great job, but when it’s something more system based or that is probably user error, then it can get a bit fuzzy.