bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 20 days ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

902

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 20 days ago

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

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M0oP0o@mander.xyz
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20 days ago
They did the same for me when my mother passed (no AI, just assholes though).
- oh_@lemmy.world
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  20 days ago
  Very true. Air Canada doesn’t need AI to be terrible.

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