cross-posted from: https://lemmy.world/post/43052387
While the talking heads feign excitement over the “unexpected 130,000” new (healthcare) jobs last month, the reality quietly deepens.
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“Oh no, you see, it’s not because sales have fallen off a cliff, it’s because we’ve replaced the workers with AI.”
“So, your AI is just as busy as the workers you laid off would have been?”
“I don’t have numbers on that.”
“And, how is customer satisfaction?”
“Overall number of complaints are down.”
“Is it because your customer numbers are down?”
“How dare you! They are up! See this spike here”
“Isn’t that when management forced everyone to use AI in their daily job even if they don’t have problems that AI. can’t solve?”
“Nobody forced anyone. Besides the numbers prove how productive everyone is with AI!”
“Well where are those numbers?”
“I don’t have those numbers”
“It’s been eight of the most exciting months of my career,” Benioff said on a podcast, according to Business Insider. “I was able to rebalance my head count on my support. I’ve reduced it from 9,000 heads to about 5,000 because I need less heads.”
In case you don’t speak Silicon Valley executive jargon, Benioff was celebrating the fact that he was able to fire nearly half of his customer support division, thanks to artificial intelligence agents.
Ghoulish
That seems to be US specific. I’ve been pestered by recruiters since late 2025, almost to the 2022 levels.
Ugh, teach me your secret. Been stuck looking for a year and a half out here. Anyone taking tech refugees from the US?
