If you are on call and you receive a call at say 3:45 am and you resolve the issue by 4:30 am. Is it then worth trying to go back to sleep to wake up for work the next day or should you just stay awake and power through it?
I’m asking because this happened to me and I went back to bed, did not feel tired at all and when I eventually fell asleep I got maybe an hour of extra sleep and I felt like complete garbage when my alarm went off and pretty much like that for the remainder of the day. Whereas I feel like if I just stayed awake for the extra time after 4:30 am I might have not felt as bad?
What are your opinions on this?
Edit: I’m appreciating all the responses and taking the information in. Sounds like this is not a clear cut case that is a simple yes do this or no don’t do that.
The thing you supposedly solved at 4:30
Nah. I wouldn’t solve it; I’d resolve it. :-)
Usually a junior will pick up the problem ticket in the morning, and collab with a senior if it’s a non-trivial fix. Soon as the workaround’s in and the incident can close, the overnight nerd is back to bed and the 8 hours timer starts.
Unions and ITIL are the light and the way.