

The Air Canada AI chatbot gave wrong policies to someone around bereavement flights, went to court, and Air Canada lost having to refund the ticket price difference.
They tried to claim they weren’t responsible for the Ai.
https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416
So at least in Canada we have some precedent that if their AI pricing fucks up, it’s their own fault.
Customers aren’t happy when the call in!
Also
https://www.pcworld.com/article/2617767/hp-forced-callers-to-wait-15-minutes-before-connecting-to-support-staff.html