• 8 Posts
  • 1.43K Comments
Joined 3 年前
cake
Cake day: 2023年6月22日

help-circle

  • There will be games in Canada and Mexico too, consider going to those instead. The cup is in July, so due to height of summer I would be looking at Canada, personally.

    I’m seeing friends cancel vacation plans and work colleagues cancel work trips to the US and I don’t blame them. If I didn’t already live here, I wouldn’t be looking to travel to the US without really good reason, and a sport tournament would not be enough for me.






  • I did tier 1, 2, and eventually some 3 support back in the day for a software company. I liked how they handled it.

    Customer called in, reached a live person doing intake. The intake person noted their question and callback number, helping to scope the problem if needed, and entered a ticket into the queue. The intake person gave the caller an expected wait time for a support tech to call back, pointed them to online written help documentation, and ended the call. Then push the ticket to tier 1, 2, 3, or “urgent, need to call NOW” queues. Depending on tier and call volume and time of day, they’d get a callback from a tech anywhere from immediately to the next morning.

    Support techs like myself were coached to help over the phone, but also to point out the written materials and encourage their use. I would commonly say, “sure, that’s a problem we can fix, go ahead and go to screen x, click on button y, etc. By the way, you’re not the only one who had had this question, we even have an entry on this in our support documentation. Let me show you where you it’s at so you can get to the fix even faster than a phone call next time”.

    Having the intake person take numbers, then techs call back later saved customers from having to wait on hold for lengths of time. We had very few cases of irate customers stuck waiting.

    My shittiest experiences are the companies that don’t do any intake and make all tiers of calls wait on hold in the same queue. Luck of the draw if the tech you end up with is a tier 1 still in training pants or a tier 3 pissed to be walking a customer thru updating their password for the millionth tim.





  • I wasn’t “allowed” to watch it, not because my parents had a problem with it but because we didn’t have cable TV. I miss some references other people make about SpongeBob or other Nickelodeon / cable TV stuff, but I’ve never felt like I missed out much. Especially now as an adult, I just get to ask people about something they’re nostalgic for from childhood and have interesting conversations.

    I did see half an episode of Nickelodeon Guts once and would have watched the heck out of it if we’d had cable.






  • I try not to enrich creators who are bad. Like Polanski and Weinstein and Whedon and Besson and Rowling and Gaiman. I might watch/read old stuff, but I’ll avoid spending any money on it.

    Then there’s people who aren’t rapists and abusers and virulently homophobic but are still not great. I’m thinking YT creators who pull dumb and mean pranks, or just revel in the more negative aspects of human nature. I don’t watch them, but mostly because I don’t enjoy that sort of content. It makes me depressed and sad. Since I don’t like that sort of content anyway, it’s hardly an effort. Same with MAGA bro podcaster types; I don’t enjoy that garbage so “boycotting” it really just means going about my life per usual.




  • I love data, but I stopped to think about what I would actually do with the data Whoop provides. I wouldn’t use Whoops workout recommendations, I wouldn’t alter my training plans much off their derived metrics. I decided a far simpler watch with heart rate monitor and zone would be plenty. A monthly subscription and the amount of data shared with them were also strong disincentives. I don’t need yet another company tracking me and selling my details off to who knows who.