Corgana@startrek.website to

Technology@beehaw.orgEnglish · 10 months ago

Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

184

Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

Corgana@startrek.website to

Technology@beehaw.orgEnglish · 10 months ago

The airline tried to argue that it shouldn't be liable for anything its chatbot says.

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10 months ago
No. It is worse if they try to make money on it, but a profit motive isn’t necessary.

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