• @[email protected]
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    1 month ago

    One has the expectation of an almost immediate response, while the other has the expectation to be entirely ignored until someone brings it up in a meeting a month later

  • @[email protected]
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    141 month ago

    In person/phone - I need answer now regardless of what you are doing.

    IM - I need an answer as soon as you have a spare second.

    Email - I need a response today or tomorrow.

  • @[email protected]
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    101 month ago

    IM is worse at searchability and retention (as implemented where I work.)

    Email is worse for synchronous communication collaboration.

    • @[email protected]
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      21 month ago

      I’m the BI guy on my company, and everytime someone new come in it ask me via chat the address from the different BI dashboards and I always ask them to bookmark the pages and don’t rely on the chat history because for corporate policies it’s auto delete ever so and so.

    • HobbitFoot OP
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      21 month ago

      So how do these faults affect how you use them?

      • @[email protected]
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        81 month ago

        I tend to communicate with people I know, trust, and like via IM

        I tend to communicate with everyone else via email

    • HobbitFoot OP
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      21 month ago

      Work IM logs every message, so you still need to talk to the jury.

  • 🇰 🔵 🇱 🇦 🇳 🇦 🇰 ℹ️
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    1 month ago

    Personally, I would only use email when I don’t need an immediate response. IM is for “I need answers and I need them right now” kinda shit. And if I ain’t getting a response fast enough, I have to resort to shudder actually calling someone.

    • HobbitFoot OP
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      31 month ago

      That is changing with Teams becoming more and more default.

      • @[email protected]
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        21 month ago

        Unless it’s an open protocol behind it, it will never completely replace email. There will always be a Slack / Google Chat willing to take some market share and force people to still maintain email accounts.

        • HobbitFoot OP
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          11 month ago

          I’m not saying it will replace email.

  • Rhynoplaz
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    1 month ago

    The main difference for me, is that I refuse to use the IM.

    I have email for text, I have an office phone for voice, and I have a cell phone for voice & text.

    No. I don’t need to keep a separate browser window open just because someone might want to use a different system that does the same thing.

    I even set a permanent away message that says “I will never see this, send me an email.” But every now and then I still get an email alert that I have an unread IM from 2 weeks ago.

    EDIT: I’m guessing the downvotes are from the people who are still waiting for an IM response. 🤷🏻‍♂️

    • @[email protected]
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      51 month ago

      Imagine having three independent IM type systems that one is expected to keep on top of at the same time. Ugh.

      Thankfully, that nightmare is finally over and we are back to one.

    • @[email protected]
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      31 month ago

      I get it but I don’t. If I am on the factory floor and need someone to be where I am the IM is the best way. If I call they could be away from their desk or not in a position to get a phone call. If I email it might not get their attention.

      • Rhynoplaz
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        21 month ago

        The IMs don’t even go to my phone, just my office computer.

    • HobbitFoot OP
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      11 month ago

      For me, I’d rather not set the expectation that people can text me. I’d rather that conversation happen in IM.

      • Rhynoplaz
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        31 month ago

        But that was already the expectation when I was hired. IM was not.