• 0li0li@lemmy.world
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    4 days ago

    Great call management, that’ll make your food taste better.

    Seriously, that’s the easiest fast food chain boycott.

    • zewm@lemmy.world
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      4 days ago

      I literally have not stepped inside of a BK in over 10 years. Not for ethical or boycott reasons. I just got tired of having stomach pain every time I ate there. They have the worst food of any restaurant fast or not. Their fries left a weird waxy dry taste in my mouth and their “burgers” felt like a stack of wet paper towels.

      How people can still eat there is mind boggling.

      • 0li0li@lemmy.world
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        4 days ago

        I liked their fried fries tbh, not that they were that great but I enjoyed them. Otherwise, it felt like the cheapest fast food out there.

        Same, I’ve been once maybe 10 years ago, and it confirmed that going to A&W is always the right call :)

  • rafoix@lemmy.zip
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    4 days ago

    Why not just have the AI say please and thank you at every possible opportunity on a loudspeaker?

    • ThePantser@sh.itjust.works
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      4 days ago

      If an AI can scam old people out of their retirement I dont understand how the drive through attendant isn’t just replaced with an AI yet. I know easy to trick and all that but that’s the one job most people hate at fast food. Add like 5 speakers so people can place 5 orders at once and then have the person go to work making food instead of taking orders.

        • eatCasserole@lemmy.worldM
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          4 days ago

          I saw a story recently where a guy spent some time with a customer service chatbot, and ended up convincing it to give him 80% off, and then ordered like $6000 of stuff.

          LLMs just don’t produce reliable/predictable output, it’s much easier for the user to get them to go off the rails.

          • Kairos@lemmy.today
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            3 days ago

            Aren’t there also tons of studies and math that show/prove they cant differentiate between instructions (e.g. from the company) vs data (e.g. that guy’s messages)?

            • eatCasserole@lemmy.worldM
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              3 days ago

              Yes, I believe that is the case.

              Of course in any other application, keeping instructions and data separate is very important. Like an SQL injection attack is when you’re able to sneak instructions in where data is supposed to go, and then you can just delete the entire database, if you want. But with LLMs the distinction doesn’t exist.

      • greenskye@lemmy.zip
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        4 days ago

        McDonald’s briefly had an AI run their drive thru. Apparently it got a lot of complaints, but honestly it massively improved my local McDonald’s order accuracy and speed. It was significantly better than the extremely shitty employees they normally have working the line.

        • Rivalarrival@lemmy.today
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          4 days ago

          Taco Bell had it, too. I have never actually completed a purchase with an AI.

          Years ago, I adopted a personal policy of driving off as soon as a restaurant attempted to upsell. The Taco Bell AI always attempted to upsell me. 100% reliable on that offensive behavior. But what really and truly pissed me off was that even if I told it “No” or remained silent to its query, it always added the item to my order.

          I’m happy to tank their KPIs as “reward” for their AI bullshit.

    • scops@reddthat.com
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      4 days ago

      Taco Bell has already automated the drive though orders at a number of locations. The staff still have to listen to the conversation to make sure the AI agent doesn’t go off the rails. I bet they’ve got some fun stories

      • brbposting@sh.itjust.works
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        4 days ago

        Walking past a Taco Bell it seems someone competent implemented the system—seems to understand people just as well as the best software I’m aware of can.

    • quick_snail@feddit.nl
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      4 days ago

      Because AI is more likely to say “fuck you” and then rant about how the Holocaust wasn’t real.

      • rafoix@lemmy.zip
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        4 days ago

        I might even submit myself to eat the disgusting slop Burger King sells just to hear that every now and then.

  • Whats_your_reasoning@lemmy.world
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    3 days ago

    Yeah, because the main thing keeping me from eating at Burger King is whether or not the employees greet me and use “please” and “thank you.” That’s the hard line they keep failing, absolutely.

    I get the strong impression the company already sunk costs into AI (as so many others did) and this was just an idea brought up to justify it retroactively.

  • panda_abyss@lemmy.ca
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    4 days ago

    Hurray for the increasing creep of the surveillance industry!

    Employees will be much happier having their every word monitored to ensure the right amount of flair!

  • Sanguine@lemmy.dbzer0.com
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    4 days ago

    Say thank you for what? Listen if it comes out naturally for some reason it’s fine, but the forced thank you, please, my pleasure, yessir, yes right this way master, etc etc is cringe af.

  • Dicska@lemmy.world
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    4 days ago

    As someone with experience in hospitality: you know what? Use it. But not on the staff, but on the customer. +15% price and fat tips automatically if they don’t say either. God, I hate rude people.

  • samus12345@sh.itjust.works
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    4 days ago

    I don’t recall ever caring in the slightest if an employee says “please” or “thank you”. Of course I like politeness, but those terms aren’t necessary for it.

    • the_riviera_kid@lemmy.world
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      3 days ago

      They could say “fuck you die” and as long as they didn’t spit in my food I wouldn’t give the slightest shit. I came for a burger not useless platitudes.

      • samus12345@sh.itjust.works
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        3 days ago

        I’d prefer no undue hostility, but if they said something like “I’m not in the mood to be polite today” I’d totally understand. I just want be make sure it’s nothing I’m doing wrong.

    • Mouselemming@sh.itjust.works
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      4 days ago

      I prefer to be the one saying please and thank you. They’re providing a service to me, not the other way around. As for my money, we both know most of it is going to the owner.

  • hodgepodgin@lemmy.zip
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    4 days ago

    the people who don’t know what’s it like to work in the service industry will get mad when someone doesn’t thank them. Those people deserve soggy food.

    • brygphilomena@lemmy.dbzer0.com
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      4 days ago

      I used to work in the service industry. Holy crap, do I end up extra nice to anyone dealing with the public.

      I suppose it’s my service industry persona coming out in a way. But I’ll be extra patient, extra kind, use the name on their name tag, ask how their day is, do basic banter. Just generally be happy to interact with them.

      • toynbee@lemmy.world
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        4 days ago

        I don’t think I’ve ever met a service industry person who liked it when their name was used by someone they didn’t know personally. It certainly made me uncomfortable.

        • Ketram@lemmy.blahaj.zone
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          4 days ago

          Yeah when my name is used by a customer, even in a positive context (unless they are talking to someone else to say how good I was), I assume they are going to use my name to harm my job in some way. Don’t think that is too unreasonable in today’s service industry.

          Definitely had a few customers who we both know our names and are actually interested in chatting. But it’s like 1/1000.

          • faythofdragons@slrpnk.net
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            4 days ago

            I assume they are going to use my name to harm my job in some way

            Especially because the fucking corps have made it so easy to do by accident. They want to gush about my service, but give me 4/5 stars because “nobody’s perfect”, and I can get dinged for it. They want to praise me for taking extra time with them, and corporate might hear that I’m exceeding my allotted time per customer.

            It’s bullshit.

  • Ensign_Crab@lemmy.world
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    4 days ago

    Turns out, the major use case for AI is surveillance analysis for those who don’t care too much about false positives.