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Working my way through Person of Interest again. Just watched one where a search company was directing suicidal inquiries to ads instead of helplines. And that was before they get bought by the evil AI overlord. Its surreal seeing Palantir, Flock and all the tech companies race to implement a dystopia no sane person would ever want and there is so little push back. What the fuck is wrong with regular people?
This is exhausting y’all. God I fucking hate LLMs so much. This tech could be such a exciting break through, a step towards real artificial intelligence, but stuck in academia where it belongs. Instead of getting to be excited and interested this inanimate compilation of matrices is breathing down my neck constantly.
This tech could be such a exciting break through, a step towards real artificial intelligence
No, not really lol.
The best analogy for this that I’ve heard is that it’s like saying elevators are a step towards teleporters. Calling it “intelligence” is a marketing coup. It is not intelligence, artificial or otherwise.
Have you seen the first elevators? Or even used a chat bot prior to this? The definition of “AI” for a long time was just “decision trees” or some really neat classification systems. This is different. The hype and terrible business practices is the problem not the idea itself.
I also agree that calling it Artificial intelligence is a marking scheme, it’s a loaded term machine learning is better. This has always kinda been a problem. Technically it’s very loosely defined. I always refer to it as LLMs
But what is intelligence?
-every idiot who can’t tell the difference when they talk to a clanker
So now we’re at the stage of killing people directly, got it!
But universal healthcare leads to death panels or something…
You’re not wrong. Swatting in that area is going to be so easy. United States police force has already shown for years now that if AI says anything they’ll just go with it and not question it. So if someone lives in the area and you want them ‘dealt with’ by the police, it’s going to be very easy. And the police aren’t going to look into it or hold themselves accountable. And the AI won’t be questioned or removed. If this goes large scale you can just make an API… Don’t like someone on twitch, well when you know it there will be an app for that…
shit, I didn’t even think of swatting, just a voice bot stalling really urgent calls for aid or an ambulance until patients die. What you brought up is even worse.
Sure, what could possibly go wrong?
That title is written by someone who failed basic grammar. It should be “New Orleans will use AI instead of humans to answer 911 calls”.
What it says as it’s written is “AI will only answer 911 calls but not a human”… which doesn’t make any sense.It’s also sensationalized. I guess the article’s actual headline just isn’t spicy enough:
New Orleans hoping limited AI use could speed response for emergencies
Can I get desperately needed help please??? N.O.
Bro what
New Orleans will kill its most vulnerable citizens to enrich tech billionaires.
there are tv shows that explain why this shit shouldn’t be done…
like AI rejecting calls because the people were (rightly) hysterical and the AI could not calm them down.
Hey I bet Kanye West and a bewildered Mike Myers can explain why…
…too bad Kanye West isn’t around anymore
Cool.
All yall saying this is gunna kill people do not live in New Orleans. 911 is well know to move at the pace of a snail goin the wrong way up an escalator. This can only improve things (it won’t, but anything helps) , worst case it’s a change that no one notices. Some ones nephew got a contract for this, I garuntee it.
Oh I am sure putting a machine that’s only goal is to say things that seem real is going to help that…
Oh, how long until an AI ends up swatting people. There will probably even be different categories:
- Legit swat scenario, wrong address (or otherwise incorrect details make it turn tragic)
- Caller deliberately trying to swat innocent victim, AI goes along with it and adds credibility (not that humans seem to take away much credibility, so maybe this one shouldn’t really be a black mark for AIs if it does happen)
- AI just misinterprets a caller’s description, deploys swat team
- AI doesn’t trust the caller’s description, deploys swat team (anyone ever seen an agent start suspecting they were in an adversarial situation where something was injecting things into the context? I have)
- AI uses dispatching tool incorrectly, accidentally deploys swat team
Or just as likely never dispatches in the case of a real emergency. I have a hard time thinking of what could go right.
Hire more operators? Nah Ai bot? Sure Solid logic I also love how bloated police budgets are but get the other departments in the city related are struggling to keep the lights on.
This will kill people.
Yes. So many. Everyone involved in this decision, on both the legislative and corporate sides, needs to get the fucking wall.
But it’s new Orleans, so some of the difficult to emotionally comprehend number of deaths it causes might at least be funny.
I have mixed feelings on this and how they are implementing it. Here’s the direct quote
This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it’s no, then the callers are transferred to a human.
In a way this will reduce caller volume for the same incidents being called in over and over again. Seems like they are using a direct yes or no question which decreases any issues with the AI making shit up.
I do see how this can free up humans to deal with other calls and dispatch lifesaving services faster, eliminating repeat calls.
However, even if the AI works as described (which is a big if anyway), having to navigate even a simple yes or no will reduce time to lifesaving care.
Our 911 system has been slow and inadequate for a long time now. There has been an absolute refusal to fix it, and this has led to deaths. I do see this application easing that issue a bit, but I also see how this will cause deaths in a different way. Is it better to die on hold waiting for an operator or is it better to die navigating an AI system? I think less would die overall with the new system. It has been trained using the non-emergency call line.
To be clear I want us to just fund people to staff the 911 call center, but these shortages have been an issue for decades. Local governments refuse or are unable to take on the additional costs. I’m really unsure on how to feel about all this. My gut reaction is disgust, but I do see what they are trying to do. I guess we’ll have to wait for the data and stories
The key is to remember you can’t actually fix anything except with the wacky fashionable new scam. .and since when does a y/n require fucking “ai"?
I think the summary of the existing incident and providing updates is where they are using the AI. Which if given a limited data set should work.
These LLM models do actually a good job of summarizing a list of facts you feed it. The issues happen when you want it to make something “new”
For 911 I’d rather the government find the money to fund them, but I do feel like they are using AI in an appropriate scope.
AI should not be used in life and death situations like a 911. But the way they are going about the roll out is demonstrating how to actually use AI as a tool and not some miracle machine.
They should have left it only on the non-emergency line and called it there.
A person could do this better faster cheaper lower odds of failure.
‘It can kinda do it sometimes so it’s ready to go live’ is slopper propaganda. There is no “AI” extant at this date.
This is just an excuse to kill poor people. As all “ai” is.
But…just think how many money they can save! You are being selfish!
/s
Yeah, I can just imagine how well a “AI” would deal with a situation like this when they can’t even operate a drive-thru properly.
I ask this out of genuine, burning curiosity, and mean no rudeness by this…
Did you read the article that the OP linked to?
I don’t mean to single you out with this question, I’m just confused after scrolling this far through sooo many similar comments. It almost feels as if I somehow ended up reading a different article from everyone else.
Did you read the article?
callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it’s no, then the callers are transferred to a human.
So if somebody calls and is completely out of his mind, what will AI do?
So if somebody calls and is completely out of his mind, what will AI do?
Is this a rhetorical question?
Just in case you wanted a real answer: The caller is obviously not saying “yes,” so transfer to human.
To be clear: I don’t know anyone at Carbyne or OPCD. I can only offer speculation. But I’m curious: What would you have guessed?
What if someone is obviously out of their mind and says yes? Random example, say someone has a stroke and has just barely figured out how to use the big red emergency call button on their phone screen. The AI asks if they are calling about blah blah emergency. Maybe the person only understands half of it, thinks they’re being asked if they’re calling about an emergency and say “yes”. Now they’re stuck having a form letter read to them by AI while their brain is dying. A person would catch something was up even if they said yes.
The article even notes this can be a problem without anything medical going on:
It’s also possible that AI agents handling 911 triage could fail to understand individuals with stronger accents and dialects, as well as differences in pitch and articulation. This is because AI is programmed with automatic speech recognition systems and, therefore, could potentialy be unreliable when presented with a speech unlike the ones used the AI is trained to recognize.
Responding to people having emergencies is too important a task to leave up to voice recognition slapped on top of an LLM.
A person would catch something was up even if they said yes.
Besides “because it supports the conclusion I want to arrive at”, what makes you believe this is true?
People having a stroke can’t carry on a conversation and seem normal.
I don’t know the concrete answer to your "what if,’ and I don’t think you or the author of the article do either. That would be a question for Carbyne.
I would speculate that there is an answer, and that neither you nor the author are the first to think of these problem scenarios. There’s design, engineering, and real-world testing involved.
“Well I just trust they thought of it” isn’t good enough.
I guess you don’t have lots of interaction with AI yet?
Very incorrect. Why do you ask?
I gave you the benefit of the doubt. If you’ve had lots of interactions with AI, I am not sure how you can think that anything with AI can work as expected, specially in complicated edge cases.
They know it will. They don’t care.
And then it will be nobody’s fault, nobody could have predicted this. <- Their pre-planned excuse.
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People will die.
Yeah but it’s just poor people so who cares. Look at the sweet pool the AI company bought whoever approved this!
Sounds like tiered classes of privatized healthcare is well under way. Platinum trauma team subscriptions are getting closer.
Yeah, rich people call 10-1-1. LOL.
That’s the point. It’s cheaper than dealing with what is coming.
They know this and they don’t care.
How many? And how does that number compare to how many people died due to call volume surges before implementing this triage tech?
The Farquuad meme
“Some if you may die, but its a sacrifice I am willing to make”
Grok911, what is your emergency and do you know about the genocide of white South Africans?
You need to immitate their accent to receive premium service.
Would you like to read some Lolita fanfic while I’m thinking?
“Activate your camera so you can face time with my anime girl avatar”
Not to be confused with AI “safety” “expert” Eliezer Yudkowsky’s rape fanfic
